Twitter Introduces New Tools for Better Customer Service
Study after study has shown that businesses are really bad at social media customer service. There are certainly exceptions, but on the whole, businesses just suck at responding to people on Facebook and Twitter. Both social media platforms have introduced a variety of tools to help change that in recent month, and now Twitter has...
What Facebook Messenger Could Mean for Businesses
Facebook is touting its progress with Messenger, announcing that it recently surpassed the 800 million-user milestone. As Messenger evolves into a greater business tool, this massive user base is key. Facebook put out this small infographic looking at 2015 additions to the product as well as 2016 trends: If you look at the “features introduced”...